Refund policy

Return & Refund Policy – House of Hela

We want you to feel confident when shopping with House of Hela.

Returns

You have 14 days from the date of delivery to return your item.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• With all tags attached

How to return
To begin your return, please send us an email with the following:

• Full name

• Order number

• Email used for the purchase

• Item(s) you wish to return

• Reason for return

If your item is damaged or incorrect, please include a photo.

Send the mail to: hela@house-of-hela.com - and we will provide you with the return instructions.

Not everything is meant to stay.
Return it as it came.

Return shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds
Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Non-returnable items
Certain items may not be returned, including:

• Sale items

• Gifts

If you have any questions, feel free to contact us at hela@house-of-hela.com.